How complicated is the ordering process and is it difficult to use an AreSimplyTheBest address?
No to both. It's extremely easy. Just follow the step by step process on this website.

Will I lose my current email address if I buy a new one?
No, absolutely not. You can continue to use both - your old email address and your personalised email address - or simply over time tell your friends about your new personalised email address. Once you're ready you can stop using the old email address.

Can I change Internet Service Provider (ISP)?
Yes, the beauty of AreSimplytheBest personalised email addresses is that they run independently of your ISP. You can change as many times as you like and your AreSimplyTheBest personalised email account will continue to work throughout.

Can I order additional names at a later date?
Definitely. Just contact us and we can discuss your requirements.

How effective are the junk mail filters?
Very. The server where your personalised email account operates uses SpamAssassin - this software maintains a list of servers that are known to be involved in sending junk messages. If you receive an email from an address on one of these 'black lists' then the message won't get through.

We can't promise to eradicate all spam from your personalised email account , but you can be sure that we're always looking to improve the detection rates.

How long does it take to set-up my personalised email account?
Within 5/10 minutes you should receive notification of your logon details.

To retain my personalised email address how much do I pay next year?
Exactly the same as this year. The only exception would come if the government authorities we purchase email addresses from on your behalf increase their prices. Your initial contract runs for 12 months and a subscription will automatically be taken at the end of this period for next year. If you do not wish to renew your subscription, please email us providing notice of cancellation, before the 12 months is up.

I'm a geek, what am I actually buying?
Welcome! We offer a 10mb POP3 mail account with access via a webmail facility. If you'd like to access your emails in Outlook or Outlook Express instead, then just contact us for the relevant details.

Our servers are housed in private racks within the London Hosting Centre (LHC). LHC features world class resilient infrastructure, including multiple levels of 24/7 security, stable high-capacity power supplies, fire protection and environmental controls. Such a reliable facility that our up-time last month was 100%.

Will you sell my personalised email address to junk mail companies?
Absolutely not. We receive hundreds of junk emails a day and appreciate the frustration. We're working to cut out spam, not increase it!

Are your payment pages secure?
Yes, they are extremely secure as we take payment through paypal.  You can pay through your paypal account (if you have an account) or by credit or debit card. A subscription payment is set up and annual payments will be taken, unless notice of cancellation is received.